What is this program about?

Building a successful startup starts with understanding your customer — not building a product.

Discover is a 4-week, highly interactive program designed to help early-stage founders slow down in the right way by grounding their ideas in real customer insight, evidence-based validation, and problem clarity.

Instead of working toward a pitch deck, participants will build and refine a Lean Canvas throughout the program. The Lean Canvas acts as a practical thinking tool to help founders clearly explain the problem they are exploring, who experiences it most, how customers solve it today, what they’ve learned from real conversations, and what to test next.

From the very first session, participants begin customer discovery and conduct ongoing customer interviews each week. Through guided exercises, breakout discussions, and coach feedback, founders continuously refine their thinking and assumptions based on real evidence — not guesses

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Joe Williams

Board Member

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Joe Williams

Advisor

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Why Register

After completing Discover, you will be able to:

Target Audience:

By the end of Discover, participants leave with:

  • A clearly defined customer problem
  • A strong early adopter profile
  • Meaningful customer insights from real conversations
  • A Lean Canvas that reflects learning, validation, and next steps
  • Greater confidence and clarity about what to explore next

Discover is intentionally pre-product and ideal for founders who want to build the right thing, for the right people, at the right time.

Program Schedule

Week 1: Customer Discovery Foundations

Clarify the problem and prepare to talk to customers

  • Understand what customer discovery is and why it comes before building
  • Define your problem, early adopters, and customer segments
  • Build your first set of customer interview questions and start your Lean Canvas

Week 2: Competition, Value Proposition & Feedback Loops

Learn how customers solve the problem today and why value matters

  • Explore competition through the customer’s lens, not just other companies
  • Refine your value proposition based on real customer pain
  • Learn how feedback loops support learning and iteration

Week 3: Validation Synthesis & Lean Canvas Communication

Turn customer insights into clarity and confidence

  • Synthesize interview findings and identify key patterns
  • Refine your Lean Canvas using evidence and AI-supported exploration
  • Learn how to clearly communicate your learning and next steps

Week 4: Lean Canvas Presentations & Next Steps

Share your learning and decide what comes next

  • Present your Lean Canvas and discovery insights to the group
  • Receive peer and coach feedback focused on clarity and direction
  • Identify practical next steps, experiments, and available resources

Week 1: Customer Discovery Foundations

Clarify the problem and prepare to talk to customers

  • Understand what customer discovery is and why it comes before building
  • Define your problem, early adopters, and customer segments
  • Build your first set of customer interview questions and start your Lean Canvas

Week 2: Competition, Value Proposition & Feedback Loops

Learn how customers solve the problem today and why value matters

  • Explore competition through the customer’s lens, not just other companies
  • Refine your value proposition based on real customer pain
  • Learn how feedback loops support learning and iteration

Week 3: Validation Synthesis & Lean Canvas Communication

Turn customer insights into clarity and confidence

  • Synthesize interview findings and identify key patterns
  • Refine your Lean Canvas using evidence and AI-supported exploration
  • Learn how to clearly communicate your learning and next steps

Week 4: Lean Canvas Presentations & Next Steps

Share your learning and decide what comes next

  • Present your Lean Canvas and discovery insights to the group
  • Receive peer and coach feedback focused on clarity and direction
  • Identify practical next steps, experiments, and available resources

“You have to be willing to be very wrong. Critically assessing the data gathered is key to getting benefit from this program. Doing it right may result in robust discussions among partners - and it’s worth it!”
Nora Brittney, Senior Manager, KPMG Canada
“Discover provides a solid framework for engaging customers to better understand the market potential and needs. It has saved us months in the process of starting our new business.”
Derrick Keoing, Founder & Chief Product Officer, Ontopical

This program is for

Startup Founders

  • Early-stage founders who need to refine their customer discovery process, better understand their market, and clearly define their value proposition to improve their chances of success.

Aspiring Entrepreneurs

  • Individuals with a business idea or early-stage startup looking to validate their concept, identify their target audience, and develop a solid foundation for their business model.

Innovation and Product Teams

  • Teams within established companies or organizations aiming to launch new products or services, who need to conduct thorough customer discovery and validate their ideas before moving forward.

Startup Founders

  • Early-stage founders who need to refine their customer discovery process, better understand their market, and clearly define their value proposition to improve their chances of success.

Aspiring Entrepreneurs

  • Individuals with a business idea or early-stage startup looking to validate their concept, identify their target audience, and develop a solid foundation for their business model.

Innovation and Product Teams

  • Teams within established companies or organizations aiming to launch new products or services, who need to conduct thorough customer discovery and validate their ideas before moving forward.

The Startups

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Meet the Experts

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Our Achievements

Our Achievements

Frequently Asked Questions

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Knowing your customer enables you to develop products that address their needs, pain points, and preferences, ideally resulting in product-market fit and paying customers!

Knowing your customer enables you to develop products that address their needs, pain points, and preferences, ideally resulting in product-market fit and paying customers!

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Program Details
Program Details
Schedule

4 Sessions

Cohort
Fee

$99/person + GST

Location

Virtual

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